At Vibe Pharma, we are committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, and protect your data when you use our pharmacy services or visit our website. It also details how we use cookies and your options regarding them.

We comply fully with the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018, and Privacy and Electronic Communications Regulations (PECR).

Who we are

Vibe Pharma is a registered UK pharmacy providing NHS and private healthcare services. We are the data controller of the personal information you provide to us.

If you have any questions about how we handle your data, please contact us:

Vibe Pharma The Vibe 175 Broughton Lane Salford M7 1UD Email: Email: Info@askenterprise.co.uk Phone: (01) 61146 90529

What personal data we collect

We may collect the following categories of personal data:

• Identity and contact data: Name, date of birth, address, email, phone number.

• Health data: Prescriptions, medical history, consultation notes, treatment records.

• NHS data: Electronic Prescription Service (EPS) details, Summary Care Records.

• Payment information: For private services or products.

• Website usage data: IP address, device type, browser, and pages visited.

How we use your personal data

We use your data to:

• Dispense and manage prescriptions.

• Provide pharmacy consultations and services.

• Deliver health advice and follow-up support.

• Fulfil legal and regulatory responsibilities.

• Respond to queries or complaints.

• Improve website performance and customer experience.

We only use your personal data when we have a lawful basis to do so, including consent, legal obligation, vital interest, public task, and legitimate interest.

How we share your information

Your data may be shared with:

• NHS services (e.g. your GP or hospital).
• Regulatory authorities (e.g. GPhC, NHS England).
• Delivery partners (for medicine delivery).
• IT service providers and payment processors.

How we protect your data

We use secure systems, access controls, and encryption to protect your information. All staff are trained in data confidentiality. Your data is stored only for as long as necessary, in line with NHS and legal retention periods.

Your rights

Under data protection law, you have the right to:

• Access the data we hold about you.
• Request correction of inaccurate data.
• Request erasure (in certain cases).
• Object to or restrict processing.

• Withdraw consent where it has been given.