This Privacy Policy outlines how we at Vibe Pharma collect, use, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable healthcare and pharmacy regulations.

We are committed to maintaining the confidentiality, integrity, and security of the personal data you entrust to us, particularly when it relates to your health.

Who we are

Vibe Pharma is a registered UK pharmacy offering a range of NHS and private services. As a data controller, we are responsible for how we process and safeguard your personal data.

What information we collect

We may collect the following types of personal information:

• Identity information: Name, date of birth, NHS number, and gender.

• Contact information: Address, phone number, and email.

• Health information: Details about your medical history, prescriptions, allergies, and treatments.

• NHS data: Summary Care Records, repeat prescription requests, and electronic prescriptions.

• Transaction information: Payment details for private services.

• Technical data: IP address and website usage information (if applicable).

How we collect your information

We collect your information through:

• Direct interactions (in-pharmacy visits, phone calls, or emails).

• Prescription services (from you, your GP, or the NHS).

• Use of our website (if you interact with online forms or services).

• Referrals from healthcare professionals.

Why we process your data

Your data may be processed for the following reasons:

• To dispense NHS and private prescriptions.

• To provide pharmacy and healthcare advice.

• To deliver services such as vaccination, health checks, or repeat prescriptions.

• To manage your patient records.

• To meet legal and regulatory obligations.

• To process payments (where applicable).

• To ensure patient safety and high-quality care.

Lawful basis for processing

We rely on one or more of the following lawful bases:

• Consent – where you have given clear permission.

• Legal obligation – such as record-keeping and reporting under NHS and healthcare law.

• Vital interests – in emergencies affecting your health or safety.

• Public task – where processing is necessary for public health functions.

• Contract – to deliver a service you have requested.

• Legitimate interests – to improve services and maintain security.

Sharing your data

We only share your data when necessary and in accordance with data protection laws. This may include sharing with:

• The NHS and your GP.

• Health and regulatory authorities (e.g. GPhC, NHS England).

• IT system providers and payment processors.

• Delivery services for prescriptions (where applicable).

• Other healthcare providers involved in your care.

We will never sell your personal information.

Data retention

We retain your personal data for as long as is necessary to meet legal, regulatory, and clinical requirements. Typically, health-related records are kept in line with NHS retention guidelines.

Your data protection rights

You have the right to:

• Access the personal data we hold about you.

• Request corrections to your data.

• Request deletion of your data (where applicable).

• Object to or restrict certain types of data processing.

• Request the transfer of your data to another provider.

• Withdraw consent (where applicable).

To exercise any of your rights, please contact us using the details below.

Website cookies (if applicable)

If our website uses cookies, we use them to improve your browsing experience and understand how you use our site. You can manage cookie preferences through your browser settings.

Changes to this privacy policy

We may update this policy from time to time to reflect legal or regulatory changes. Please check our website or in-pharmacy noticeboard for the latest version.

Contact us

If you have any questions or concerns about how your data is handled, please contact:

Vibe Pharma
The Vibe 175 Broughton Lane Salford M7 1UD
Email: Info@askenterprise.co.uk
Phone: (01) 61146 90529