We want to hear from you. Whether you have had a good experience or something has gone wrong, your feedback helps us improve the service we provide.
How to give feedback
You can share feedback with us in any of the following ways:
- Email: Info@askenterprise.co.uk
- Telephone: 0161 708 8702
- By post: Ask Enterprise Limited, Unit 3a, The Vibe, 175 Broughton Lane, Salford, M7 1UD
How to make a complaint
If you are unhappy with any part of our service, please tell us as soon as possible so that we can put things right.
When making a complaint, it helps if you can give us:
- Your name and contact details
- The date the issue occurred
- An order number or reference, if you have one
- A short description of what happened and what you would like us to do
You can raise a complaint by email, by telephone, or in writing using the contact details above.
All complaints are handled by our Superintendent Pharmacist, Zulfikar Mustafa Karimjee.
What happens next
- We will acknowledge your complaint within 3 working days of receiving it.
- We will investigate what happened and keep you informed of progress.
- We aim to give you a full response within 20 working days.
- If we need longer, we will explain why and tell you when to expect a reply.
How to escalate
If you are not satisfied with our final response, you can raise your concern with the General Pharmaceutical Council (GPhC), the independent regulator for pharmacists in Great Britain.
You can find out how to raise a concern, and check the registration of our Superintendent Pharmacist, on the GPhC website at pharmacyregulation.org.